Category Lead (BPO)

The Financial & Professional Services team is working with a financial services business to hire a Category Lead (BPO, Collections & Recoveries and Print).

This FTSE250 business provides a diversified portfolio of financial products including consumer, car, and property finance as well as savings and wealth management offerings. 
They are currently in the process of moving towards a category management model with this newly created role centred around the key areas of Business Process Outsourcing (BPO), Collections & Recoveries and Print.

Working as part of the procurement team, the ideal team member will have previous experience in developing and embedding procurement category strategies with excellent stakeholder management skills.

As a line manager, you will be responsible for inspiring and motivating your team, as well as developing performance through coaching. You will encourage your team to take responsibility for their own personal development and provide support through regular feedback.
An open-door culture is at the heart of the business, and they pride themselves on differentiating from the ‘old-school’ corporate way of working. 

You’ll be working with an experienced manager with strong stakeholder relationships who likes to give their team autonomy and not micro-manage. 
They operate a hybrid working model with a mix of remote and collaborative work in their London offices.

Key Responsibilities of the Category Lead role: 

  • Leadership of the BPO, Collections & Recoveries and Print category team within the wider Procurement Team
  • Establishing a thorough understanding of the business strategic requirements and
  • Developing and maintaining relevant category strategies to ensure that value is optimised and risk mitigated across the end-to-end supply chain
  • Providing proactive thought leadership input and taking accountability for delivering a roadmap of category initiatives agreed with senior stakeholders
  • Supporting the Head of Procurement with the continued evolution of the Procurement strategy, framework and supporting processes

Key Skills & Experience for the Category Lead role:

  • Experience of developing and embedding procurement or category strategies
  • Experience collaborating and leading cross-functional / matrix high-performing teams
  • Experience in strategic procurement or category management within the BPO category, with a proven record of optimising supplier relationships
  • Experience of managing complex stakeholder environments, including adopting a business partnering approach
  • An understanding of SYSC 8 / Material Arrangements, and other key regulatory obligations related to third-party management
  • CIPS (Chartered Institute of Purchasing and Supply) qualified or equivalent (desirable)

Benefits of the Category Lead role: 

  • Competitive salary
  • Discretionary bonus
  • Private healthcare
  • 25 days holiday
  • 4x Life assurance
  • 15% pension (5.3% employee/10% company)

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